Refund policy

Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all original tags and packaging intact. You'll also need the receipt or proof of purchase. To start a return, contact us at support@scalpelle.com.

Returns will need to be sent to the following address: [insert your return address].

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at support@scalpelle.com.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized blades, engraved products, and any item that has been used or shows signs of wear (for hygiene and safety reasons). We also do not accept returns on hazardous materials.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be unused and in its original condition and packaging, and you'll need your receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — please allow extra time for your bank or card issuer to post it. If more than 15 business days have passed since we approved your return, contact us at support@scalpelle.com.